Last updated: September 25, 2026
Poly B Plumbing Edmonton Ltd. respects your privacy. This policy explains what information we collect through polybrenewalexperts.ca, how we use it, and how you can ask questions or make a request about your information.
Information We Collect
When you request a quote, book an appointment, call us, or use our contact page, you may provide your name, phone number, email address, property address, preferred contact method, and details about your plumbing needs. You may also choose to send us photos or other information about your property.
During an estimate or project, we may keep notes about the plumbing, the proposed work, scheduling, quotes, contracts, payments, and our communications with you.
Our website may also collect technical information needed to operate and protect it, such as your IP address, browser information, and information collected through cookies.
How We Use Your Information
We use your information to:
- Respond to your questions and requests;
- Call, text, or email you about an estimate or service you requested;
- Arrange an in-home visit and prepare a written quote;
- Schedule, coordinate, and complete your project;
- Communicate about permits, inspections, payments, and project documentation;
- Provide customer service and respond to concerns; and
- Operate, maintain, and protect our website and business.
If you submit a form requesting an estimate, we will use the contact information you provide to follow up about that request and help you access our services. We may contact you to answer questions, arrange a visit, provide your quote, or follow up on that quote.
A request for an estimate does not automatically sign you up for unrelated promotional emails or texts. Where consent is required for marketing messages, we will seek it separately. You can ask us to stop sending promotional messages at any time.
Who May Receive Your Information
We share information only as reasonably needed to operate our business, provide a service you requested, or meet legal requirements. This may include employees and contractors working on your project, and providers that help us operate our website, manage inquiries and appointments, send communications, process payments, or store business records.
For example, a crew assigned to your project may need your address, schedule, and relevant job details. Service providers are given access only to the information needed for their work.
We may also disclose information when required by law or when necessary to protect our rights, property, or safety. We do not treat submitting an estimate form as permission to publish your name, photos, or project details in our marketing.
Website Cookies and Embedded Content
Our website may use cookies that help it function, remember preferences, measure visits, or understand how people use the site. You can manage cookies through your browser settings, although disabling some cookies may affect website features.
Pages may contain content from other websites, such as videos or maps. When you interact with embedded content, that provider may collect information under its own privacy policy.
If comments, customer accounts, or other interactive features are enabled on the website, we may collect the information you submit through those features and use technical measures to prevent spam and misuse.
Photos and Property Information
Photos you send us may help us understand your plumbing or prepare for an estimate. Project photos may also be taken to document work, support inspections, or maintain project records.
We will seek appropriate permission before using identifiable customer or property photos in public advertising or promotional posts. Please avoid sending personal documents or other sensitive information that we do not need to assess your plumbing request.
Storage and Security
We use reasonable safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure. Access is limited to people who need the information for their work.
We keep information for as long as reasonably necessary to respond to your request, provide services, maintain business records, resolve disputes, and meet legal or accounting obligations. When information is no longer needed, we take reasonable steps to delete or securely dispose of it.
Some service providers may process or store information outside Alberta or Canada. Information handled in another jurisdiction may be subject to that jurisdiction’s laws.
Your Choices and Privacy Requests
You may contact us to ask about the personal information we hold about you, request access to it, or ask us to correct inaccurate information. You may also withdraw consent to a use of your information, subject to legal, contractual, or practical limits. For example, we may need to retain certain records of completed work or payments.
To make a privacy request or ask us to stop promotional contact, use our contact page or email info@polybrenewalexperts.ca. We may need to verify your identity before releasing or changing personal information.
Updates to This Policy
We may update this policy when our website, services, or information practices change. The updated version will be posted on this page with a new “Last updated” date.
For details about the work we provide, visit our plumbing services page or return to the Poly B Plumbing Edmonton homepage.AppointmentBlogsOur ServicesBooked your Free Estimate